Millions of bank customers at Nationwide and Natwest were left unable to access cash or found they had been overcharged after severe computer problems hit two of Britain’s biggest banks.
By James Hall, Consumer Affairs Editor
5:27PM BST 26 Jul 2012
The IT glitches at Nationwide and Natwest come just weeks after a bungled software update left up to 12 million Natwest and RBS customers unable to pay bills or move money.
Consumer groups called for savers to be compensated and said that the computer problems are proof of “widespread failure” in the banking system.